Your privacy is important to us. It is Change Voyage Consulting's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across this website, Change Pilot, and other sites we own and operate. This Privacy Policy should be read in conjunction with our Terms and Conditions which constitute the entire agreement between you and Change Voyage Consulting.

Change Voyage Consulting complies with the Personal Data Protection Act (PDPA) of Singapore and endeavours to ensure this policy is updated and in compliance with the laws. This policy is effective as of 28 July 2023 and was last updated on 28 July 2023.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our Website, our servers may automatically log the standard data provided by your web browser. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information which may include one or more of the following: Name, email address, telephone number, billing information and/or other contact preferences.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our Services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website or through our app: use a mobile device or web browser to access our content, contact us via email, social media, or on any similar technologies, mention us on social media, or save data via our app.

Please note that when you save data through our app, this information is stored for your convenience and future use. We do not access, analyze, or use this saved data for any purpose, unless explicitly permitted by you or required by law.

Use of Third-Party Services

In the course of providing our services, we utilize the OpenAI API. This technology processes your requests and helps us deliver a more personalized and effective service. The OpenAI API processes your data, but does not use it to improve its models. OpenAI retains the data sent via the API for 30 days to monitor for misuse but does not use it for training its models. Please note that this data retention policy is governed by OpenAI and may be subject to change, and we do not have direct control over these practices. We encourage you to review OpenAI's Privacy Policy to further understand their practices and procedures.

Security of Your Personal Information

We will protect your personal information within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. We will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. You retain the right to request details of any personal information we hold about you.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

We may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details: hello@changepilot.co